Customer Service Analysis. This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business Dec 20, · An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations Jun 01, · Download. Essay, Pages 7 ( words) Views. Customer service management has always been a concern for many businesses. It is becoming a bigger issue, as many organizations realize the advantages of managing the relationships with customers. The benefits of good customer service management will increase, as an organization begins to provide Estimated Reading Time: 9 mins
Essay about Good Customer Service - Words
Customer service management has always been a concern for many businesses. It is becoming a bigger issue, as many organizations realize the advantages of managing the relationships with customers. The benefits of good customer service management will increase, as an organization begins to provide effective and efficient customer support.
Small and large organizations should embrace the importance of developing a good rapport with customers. Great customer service is vital to support the long-term growth of a business.
Good customer service is the lively hood of any organization. Many companies have sales and offer many discounted promotions to bring in new customers. This type of strategy is great and works good, but unless those same customers want to continue to do business with your organization, the business will not thrive. Good customer service will bring repeat and referral customers. If a customer leaves an organization with a positive experience, they will pass it along to others.
Referrals are great for a company; it means that a customer has gained trust in the business and thinks well of them enough to tell another about their product or service. McNair, Perry, A vital aspect of managing great customer service is being able to form a relationship with the customer.
When attempting to form a relationship it is important to be watchful of what is said and not said. If a business fails to form a relationship with a potential customer, they will potentially loose business to someone who has left an Impression. Being courteous is one great way to leave a lasting impression. A few key practices will help ensure a business is on the right track with providing great customer service.
A business should always answer the phone. The speaker on the other line should make sure to say the name of the business, so the customer will be sure they contacted the right business. It could possibly make them feel they are being deceived in some way.
An organization should not let the customer believe they are going to receive services that the organization can not provide. A business should be reliable, essays on customer service. Reliability helps build a trusting relationship.
If any portion of an agreement changes between a business and a customer the client should be notified immediately. This shows the customer that the business is being up front and keeping them informed. If an agreement is broken, with no fore warning the trust is also broken with the customer. Organizations should always listen to their customers. It is important to find out exactly what the customer wants.
When a business does not listen to their customer, the consumer will leave that establishment without their needs being met. By listening to the customer, the business can give appropriate responses and suggestions to make a good decision of what would be best for that particular consumer.
Customers have different needs, and a big part of customer service is knowing how to serve the consumer. Zemke, Providing good customer service also means dealing with complaints. Complaints let a business know what areas they can improve on.
If a customer is dissatisfied with a product or service, it is vital to discuss the situation with the customer. Talking with the customer lets the business know where it went wrong, how it can do better and how to rectify the situation with the dissatisfied customer.
It is easy for a complaint to create tension between the business and the customer. It is important to stay calm and reassure the customer that the business can make right, what went wrong. Boden, When dealing with an angry customer it is important to know the answers to the questions they have.
This will help lower any hostile behavior they have towards the you, because essays on customer service see you are trying to help. The customer wants their problem solved right then. If they see essays on customer service as making a genuine effort on their behalf, they are much less likely to be hostile towards you personally.
Customers want to feel they have choices and alternatives. If choices were offered to customers whenever possible, essays on customer service, that would prevent or ease tensions with the individual or business. There are always choices to offer. Customers respond positively to being offered choices. It lessons their sense of helplessness. One of the most important things an angry person wants, essays on customer service, is to be acknowledged.
People want to feel you are making the effort to understand their situation, essays on customer service their emotional reactions to it. They essays on customer service to overlook what the client is telling them and shift immediately into a problem-solving mode, essays on customer service. Unfortunately, customers perceive this approach as uncaring, unfeeling, and unhelpful, thus intensifying their anger.
It is mission critical to acknowledge expressed emotions. Managing good essays on customer service service also entails being helpful to customers, even if there is no potential gain from aiding them.
Once that customer has been helped by that business, they will have an imprint of that in their mind. The next time they do need that product or service they will remember the helpfulness of the business even thought they did not profit from then.
It is also important to train the staff to always be helpful to the customers, courteous to anyone they speak to, and knowledgeable about their product or service. It is a good idea to explain to the employees what it means to provide good customer service. Over time good customer service will bring new customers and keep the existing ones.
Even if blunders happen with a customer, good customer service can fix the problem such as, essays on customer service, being late for an appointment with a customer, essays on customer service. Being late for an appointment or meeting with a customer is not a good thing, but there are situations where you are delayed due to circumstances beyond your control, or, essays on customer service, because you needed to do something for the benefit of the customer.
It is crucial to always apologize after being late. It lets the customer know that you are sincere and care about them. After explaining the reasoning for being late it is good to offer the customer a choice of weather or not they need to reschedule.
Even thought the individual made a mistake, good customer service can still be provided. Bacal, An individual may also have a situation where they are helping one customer and a second customer comes and interrupts the conversation. This is a very hard position to be in. Even though one customer came before the other, both of them need to be treated equally.
The first priority is always the first customer that had your attention. Limit the conversation with the second customer and keep it brief, while reassuring the customer that they will have your attention soon. If the question can be answered in a 3 second answer such as yes or no, then that is okay.
There is no reason to make a customer wait five or ten minutes for a one-word answer. Customer service is not only for customers. It is always to be used within an organization. Employees are also customers. They are called internal customers. An internal customer is anyone within an organization who at any time is dependent on anyone else within the organization. Customer service is a company issue. Good customer service essays on customer service an organization understands that everybody supports everyone in the company.
If a company supports each other by practicing good customer service skills within, they probably are or will become a company with an excellent service reputation, essays on customer service. Everyone within the organization has an affect on the outside customer, essays on customer service.
Companies that practice outstanding customer service find it is easier to attract and keep customers. Companies that practice outstanding internal customer service find it easier to attract and keep good employees. Employees who practice outstanding internal service find it easier to keep and enhance their essays on customer service. The value of a customer is priceless. It is also vital to spend money on attracting new customers, but also working hard to keep the existing ones.
To maintain good customer service businesses should always make sure they address customers wants and needs. If a customer is satisfied they are guaranteed to return. deals with clients must have the authority to handle complaints. References Bacal, R. Perfect Phrases for Customer Service. McGraw-Hill Boden, A. The Handling Complaints Pocketbook. Management Pocketbooks LTD Ford, L. Adams Media Coorporation. Zemke, R. Best Practices in Customer Service. HRD Press.
Customer Service Essays
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Jul 22, · Good customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer Dec 20, · An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations Customer Service Analysis. This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business
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