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Save your documents in pdf files - Instantly download in PDF format or share a custom link. Create a Resume in Minutes. Experience Experience. Houston, TX. Senior Manager, Incident Management. Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process Doc in oracle professional resume the operational support and oversee remediation activities with designated extended managed service providers Creates incident related performance analysis and reporting for review by IT management Performs other work related duties as assigned Working knowledge of relevant technologies e.
Helping to create business aligned support of the Incident Management process Develops process and procedures that ensure Incident Management and Service Desk related action items are tracked and completed. New York, NY. Incident Management Specialist. Philadelphia, PA. Incident Management, doc in oracle professional resume. Process Improvements — Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes Manage incident management bridge calls with support teams, on-call support application teams and management Interface with LOB leads and managers — work to develop strategic relationships with key partners outside of major incidents Strong working knowledge of tools such as HP Service Manager, REACT, doc in oracle professional resume, CMDB, Remedy and collaboration tools such as Sharepoint Manager Escalations — provide first point of escalation within the P1M team WLC Training and support — ensure continuous training updates are developed and implemented for the Work Load Coordinator role throughout the year Perform confidently and authoritatively in role of incident management subject matter expert and lead customer personnel in responding to fast paced incidents.
Education Education. The University of Kansas. Skills Skills. Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume. How and Why Put Hobbies, doc in oracle professional resume. Top 22 Fonts for Your Resume.
Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be, doc in oracle professional resume. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. Resume Format PDF vs Word. How to Write a Student Resume. Proven track record of managing a medium to large team Ability to work well in high pressure environment while maintaining focus and sense of urgency Ability to multitask time critical tasks while maintaining highest levels of quality Demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation Ability to develop working relationships across all levels within IT services Excellent listening, doc in oracle professional resume, written and verbal communication skills.
While appropriate off-hour rotation schedules will be in doc in oracle professional resume this role requires maximum flexibility for evening and weekend duties on an as-needed basis 10 plus years of technology leadership and management experience in a large global enterprise environment.
Experienced in IT service delivery Experienced in managing third party vendors Pragmatic, results driven and acts with a sense of urgency Able to deal with ambiguity. Solid understanding of enterprise grade technologies including security devices, doc in oracle professional resume, network engineering, operating systems, databases and applications and their security settings and configurations Ability to read and doc in oracle professional resume information security policies and able to translate into operational processes to identify malicious intent or violation Knowledge and experience in various security tools e.
SIEM, Database activity monitoring, network monitoring and analysis tools, Big Data analytics Knowledge of doc in oracle professional resume tactics, techniques, and procedures TTPdoc in oracle professional resume attack stages, kill-chain and attack types Strong knowledge and experience in incident handling and incident response methodologies Relevant Security certifications e. GCIH, GCIA, CEH, OSCP, OSCE, GCFA, CSIH, CISSP and technical certifications e.
CCNP, MSCE are required Excellent verbal and written communication skills English language Experience of working in high performing teams and understand the dynamics of teamwork in a international SOC environment.
Work with process executors globally to ensure defined IT Information Library ITIL standards and processes are followed. The position has single accountability to ensure authority over the business process and its interfaces Act as liaison between the business and Process Design Team to ensure clear understanding for ITSM business process requirements Ensure direct reports or doc in oracle professional resume team members have clarity about their roles and responsibilities Establish objectives for each member of a project team in order to clarify expectations and the relationship of his or her work to that of others on the team Monitor performance against documented ITSM processes and other applicable standards of execution, in support of good financial and other business practices Orchestrate the deployment of resources e.
Includes financial forecasting and preparation of necessary documents e. degree in Information Technology, Business Administration doc in oracle professional resume other technical discipline Desired Characteristics.
Three or more years of administrative experience Experience working with help desks and call triaging English language B2 level German Language B2 level.
Major incident managers are required to understand and execute Major Incident management process for all critical incidents in order to mitigate impact and reduce time to restore business services. Determine and ensure execution of appropriate actions to recover business services as quickly as possible Run the technical bridge to drive all diagnostic and resolution activities Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, JPMC lines of business Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident Actively design and manage personal improvement plan to set and meet team and individual performance goals.
Info Technology. It is important you have an innovative and creative mind-set in order to inspire and challenge the Volvo Group IT organization. As the Incident Management Lead you must have proven experience from working in the Incident Management area Broad IT-management experience, doc in oracle professional resume, preferably in Process management and IT operations Solid knowledge in Incident Management Have the ability to, in an inspiring way, communicate vision, strategy and objectives Have shown managerial courage and the ability to deal with ambiguity Strong organizational agility and proven experience in driving change Have a leadership characterized by high level of integrity and trust based on ethics and values according to the Volvo Way.
Experience managing Incident Management or other large command center organizations Experience of interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments Strong deductive reasoning skillset Ability to doc in oracle professional resume for decisions when leading an incident investigation Ability to maintain a professional demeanour and attitude while being assertive Ability to multi-task and make sound judgments in a fast-paced, high stress environment.
preferred Successfully pass background and reference checks. Manage incident management bridge calls with support teams, on-call support application teams and management Assist other CB production support staff and CB applications in driving to resolution of production issues Assist in driving to root cause for CB owned and impacting incidents Writing timely and accurate executive style technical communications Provide detailed notes of highly visible production issues P1 level tickets on a timely basis to the on-call production support staff Provide subject matter expertise for CB support doc in oracle professional resume. Represent CB for enterprise-wide issues and coordinate efforts with other LOB PACs.
Manage team of Incident Mangers, responsible for responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity counterfeit, trademark, copyright issues Supervise drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors COE reports Analyze existing policy and process gaps, and develop solutions to close them Doc in oracle professional resume and report regularly on team projects designed to improve operational and process efficiency.
This will include working extensively with external teams Engage directly with senior leadership to provide updates to critical incidents Use high-level judgment to own our most complex enforcement decisions At least 5 years of experience working in relevant industries such as law, IP protection, customer service, investigations, etc Experienced people manager Intensely customer-focused, with passion for protecting customers from bad actors Strong critical thinker with the vision to work both tactically and strategically A proven track record of successfully delivering initiatives from conception through completion Experience with abuse, risk management, intellectual property, compliance or similar product initiatives preferred, doc in oracle professional resume.
Ability to get a security clearance is required. Organizing, coordinating and monitoring appointments, meetings, conference calls, video conferencing, etc. gathering and processing of information independently Receiving and sorting of incoming international requests by phone, e-mail or post Planning and organization of travel and their follow-up incl.
Planning and Prevention Versatile communication skills, and the ability to distil complex issues in pressured situations The ability to work confidently with senior stakeholders and experience facilitating and chairing meetings and audios A cool head under pressure and a good understanding of incident and problem management principles Strong analytical skills with ability to review complex data to identify trends A keen eye for detail, and experience of producing reports.
Ensures compliance with MIM requirements, processes and procedures. Nessus, Nexpose, SAINT, Qualys, Burp, Nmap, Kali, Metasploit, Meterpreter, Wireshark, Kismet, Aircrack-ng etc. Familiarity with many different network architectures, network services, system types, network devices, development platforms and software suites e. Linux, Windows, OS X, Cisco, Oracle, Active Directory, JBoss. NET, etc. This position is for 1st shift with a rotating weekly schedule Applicant must be willing and able to cover different shifts based on business needs Provide for continual monitoring, SLA awareness and reporting doc in oracle professional resume all Priority 1 and Priority 2 incidents Lead technical teams and provide guidance in resolution within SLA timeframes, ensuring all needed service areas Minimum 6 years IT experience with Bachelors, 4 years with Masters Additional four years of Relevant critical incident management experience will be considered in lieu of a degree Must demonstrate a strong working knowledge of various IT disciplines server, desktop, network, security from prior Must be able to communicate effectively at different levels within the organization, to include senior management and Prior Critical Incident Management experience Demonstrate integral knowledge of VITA Program, the CIA and Program operating guidelines Demonstrate knowledge of various VITA Program agency customers ITIL Foundations 3.
Good time management, and organisational skills Ability to deal with multiple tasks Team work, uses a team approach to solve problem when appropriate A determination to process tasks according to pre-defined processes is essential Proactive, self motivated and determined attitude Good PC skills and application knowledge Basic knowledge about ITIL To be inquisitive. Coordinate and communicate all major incidents Ensure major incidents are escalated and facilitated to enable efficient and doc in oracle professional resume service restorations Communicate with all levels of management regarding Priority 1 and Priority 2 incidents Support rotating on-call support for Priority 1 and 2 Perform initial Priority assessments and mediate Priority assessment disputes Facilitate the restoration of service; facilitate discussions and identify resulting action items Ensure the correct technical staff is working on an incident Escalate issues during the issue resolution Facilitate and support lessons learned reviews Assist with enhancements of incident process documentation and incident reports Assist in measuring and improving, information and experience within incident management Ensure standards, tools and best practices are implemented Educate community about Incident Management services.
Solid experience in an outsourced managed services MIM function or vendor MIM function Exemplary customer facing skills On-call working Experience working in ERP environments e. as appropriate Document all troubleshooting doc in oracle professional resume case management actions via the electronic case management system. Download Incident Management Resume Sample as Image file. Related Job Titles. Chase Wealth Management Resume Sample. Workforce Management Resume Sample. Service Management Resume Sample.
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